Frequently asked questions
Is it safe to buy online with www.buyersandsellersonline.co.uk?
How do I find the products I want to order?
How do I know this is the correct product?
How do I add products to my basket?
What happens at checkout?
When will I receive confirmation of my order?
When should I expect delivery?
What do I do if I do not understand terminology?
What happens if the product does not work properly?
Manufacturers' names and contact details
What do I do if I experience any problems?
Is it safe to buy online with www.buyersandsellersonline.co.uk?
Yes it is. Buyersandsellersonline.co.uk use an industry standard SSL Certificate verified by Thawte. This ensures all the data going between your pc and our secure server is encripted protecting against "man in the middle" attacks. You will also notice the https in the address bar of your browser and the padlock at the bottom of your browser which verifies a secure site.
For further details you can visit their website at www.thawte.com
How do I find the products I want to order?
You have three options, each of which is listed on the left hand side of your screen. You can select products by using the:
1. "Model Number" option
If you know the exact model number or part of the model number of the product you would like to order, all you need to do is to enter the number (or part thereof)in the text box provided and then click on the "search" button.
If you know the exact model number using this option will link you directly to the product you would like to order and will provide you with product information relating to the product, including price, product description, dimensions, etc. You are then given the option of adding the product to your basket.
If you only know part of the model number, using this option will link you to a page listing the product options beginning with the number entered. You will then need to click on "info" to receive information about the product you require and to be given the option of adding the product to your basket.
2. "Shop by Manufacturer" option
To shop by manufacturer all you need to do is to click on the name of the manufacturer of the product you wish to order, where it appears in the column on the left hand side of your screen. This will link you to a page that lists all products available from your selected manufacturer categorised by product type. It is important at this time to decide whether you wish to buy a product that is built-in or freestanding (these terms are described more fully in the glossary below).
Once you have made this decision, all you need to do is to click on the product type that you wish to order where it is listed under the appropriate column.
3. "Shop by Product" option
To shop by product all you need to do is to click on the product you wish to order where it appears in the column on the left hand side of your screen. This will link you to a page that lists sub-categories of the product type according to whether they are built in or freestanding.
It is important at this time to decide whether you wish to buy a product that is built-in or freestanding (these terms are described more fully in the glossary below).
Once you have made this decision, all you need to do is to click on the product type you wish to order where it is listed under the appropriate column. Doing this will link you to the names of all the manufacturers of your selected product type.
How do I know this is the correct product?1. If you have found your required product, but would like further information about it, all you need to do is to click on "info" to obtain further product details. Please check the product's dimensions to ensure that it will fit into the space you have provided for it in your home.
2. It is not possible to include all product information, including technical details, on our site. If you require further information or a technical drawing of the product you wish to order you are most welcome to contact the manufacturer of the product and request this information from them before ordering from us. A list of manufacturer's names and contact details is provided below.
How do I add products to my basket?
1. You have found your required product, now all you need to do is to click on "info" next to the name of that product. To add to your basket simply click on "Add to basket".
2. If you require a second product simply search for the next product by following the steps described above and then add that product to your basket.
What happens at checkout?
Once you have chosen all your products you will need to proceed to the checkout process. To do so, click on "Go to checkout". This will link you to a page that requires you to insert your invoice address details. Please also note that you will not be able to proceed unless you have provided information in all the required fields. Once you have inserted all the required information you need to click on "continue" to proceed with payment.
By doing so you are taken to accept our terms and conditions of sale. If you want to read them, click on "terms" on the top of the page.
When will I receive confirmation of my order?
Once your payment has been approved, you will immediately receive an email confirmation of your order. You will then receive an invoice from us via email, confirming that we have processed your order.
When should I expect delivery?
Please allow 2-3 weeks unless stated otherwise in the product information.
The invoice you receive in the mail will provide you with contact details for the delivery company that will deliver your products. You should receive a phone call from them to arrange a mutually convenient time for delivery.
When enquiring about a delivery always quote your document number found on the top of your invoice.
What do I do if I do not understand terminology?
Sometimes industry terminology can be confusing. We want to simplify things for you, so we have tried to explain some industry terms in simple language below:
Built-in | means the same as integrated. This refers to a kitchen appliance that requires to be integrated into kitchen units as opposed to standing alone. |
| Built-under | means a fridge or freezer that is intended to be integrated under a counter top with a full door furniture panel. |
| Dual Fuel | means a cooker that is a combination of a gas hob and an electric oven. |
| In-Column | means an appliance that is intended to be integrated into a column of a kitchen unit as opposed to being integrated under a counter-top. |
| Integrated | means the same as "built in". Please see above. |
| Fully Integrated | means the appliance gets fitted to a full furniture panel. |
| LPG | means liquid petroleum gas or bottle gas as it is more commonly known. |
| Natural Gas | means the gas supply is permanently available. |
| Semi-integrated | means that the control panel of the appliance is exposed and the rest of it is fitted to a furniture panel. |
What happens if my product does not work properly?
Depending on the guarantee covering the product (which can vary quite considerably) the manufacturer may be obliged to repair the product at no charge. Please contact the manufacturer of the product to place a service call. Manufacturers. names and contact details
Manufacturers names and contact details
| Manufacturer | Manufacturer's Number | Links | Service Number |
| Admiral | 01737231000 | www.maytag.co.uk | 01737231100 |
| AEG | 08705350350 | www.aeg.co.uk | 08705929929 |
| Amana | 01737231000 | www.amana.co.uk | 01737231100 |
| Bosch | 08702400060 | www.boschappliances.co.uk | 08448928979 |
| Britannia | 01253471111 | www.britannialiving.co.uk | 01275343000 |
| De Dretrich | 01256308000 | www.dedietrich.co.uk | 08700603230 |
| Gaggenau | 08702400090 | www.gaggenau.com | 08448928979 |
| General Electric | 08007318657 | www.geappliances.co.uk | 08007318657 |
| Lacanche | 01202733011 | www.lacanche.co.uk | 01202733011 |
| Liebherr | 01977665665 | www.liebherr.com | 01977665559 |
| Maytag | 01737231000 | www.maytag.co.uk | 01737231100 |
| Mercury | 01522881717 | www.mercury-appliances.co.uk | 01522881717 |
| Miele | 01235554455 | www.miele.co.uk | 01235554466 |
| Neff | 01908328300 | www.neff.co.uk | 08448928979 |
| Rangemaster | 01926457400 | www.rangemaster.co.uk | 01926457400 |
| Siemens | 01908328400 | www.siemensappliances.co.uk | 08448928979 |
| Smeg | 08709909907 | www.smeguk.com | 08704447002 |
| Sub-Zero | 02084183800 | www.sub-zero.eu.com | 02084193800 |
| Wolf | 02084183800 | www.wolfappliances.com | 02084193800 |
| Viking | 01376564341 | www.vikingrange.com | 01376564341 |
What do I do if I experience any problems?
Our website has been designed to make your shopping experience as easy and hassle free as possible. If you experience any problems please feel free to email us at sales@buyersandsellersonline.co.uk
You may also find further answers to your questions in our terms and conditions.
Happy shopping with buyersandsellersonline.co.uk
